We finally gave up and she called someone who can do ix500 installs at about $40, but will not install a scanner until you pay for it. She called who did the install, said they could not install this scanner because the driver was not installed for the scanner. Called the ScanSnap site and they said they never put in a driver for ix500s, the guy at the install site said he never saw an ix500 and he could not install the scanner. We are trying to install it now and we cannot get the driver installed either.
No one will help us. The scanner is not working and we want to know how to install it. Tried the ScanSnap site, could not find the drivers, called a guy who installed printers, told him what we wanted and he said he could do it, but he would need to call the manufacturer and get the driver for ix500 installed and he could not install it unless the scanner was turned off. 827ec27edc